Privacy Policy

At REACH ADHD Coaching” we are committed to protecting your privacy. We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs) when collecting, using, disclosing, and handling your personal information. This Privacy Policy explains how we manage your information across our services and website.

By engaging our coaching services or visiting our website (reachadhdcoaching.com), you agree to the terms of this Privacy Policy.

What Information We Collect

We collect and hold personal information necessary to provide our services, including:

• Full name, date of birth, address, email, phone number
• Health and medical information (e.g., ADHD diagnoses, medication history, coaching notes)
• Family/guardian information (where coaching children)
• Enquiries made via our website or booking system
• Website usage data through cookies and analytics

We usually collect information directly from you or your parent/guardian, but may also receive it from your referrer or school with consent.

How We Use Your Information

We collect, hold, and use your personal information to:

• Deliver and personalise ADHD coaching services
• Communicate with you regarding appointments, resources, and progress
• Manage bookings, billing, and practice operations
• Improve our services and website through aggregated, non-identifiable data analysis

We will not sell or rent your information to third parties.

Third-Party Providers

We work with trusted third-party service providers to support our practice:

• Zanda (Practice Management Software): We use Zanda to securely manage client records, bookings, and coaching notes. Zanda complies with Australian privacy law, HIPAA, and ISO 27001 standards. For more information, refer to Zanda’s Privacy Policy.
• Zoom Pro (Telehealth Platform): Telehealth coaching sessions are conducted via Zoom Pro. Sessions are encrypted and protected by access controls. Zoom’s privacy practices are detailed in Zoom’s Privacy Statement.
• Website Analytics (Google Analytics): We use Google Analytics to monitor website usage and improve user experience. Data collected is aggregated and does not identify individuals. You can opt out of Google Analytics by using Google’s opt-out tool.

We take reasonable steps to ensure these third parties manage your information securely and only for authorised purposes.

Cookies and Analytics

Our website uses cookies to:

• Improve functionality and user experience
• Collect aggregated data for analytics

Cookies collect information such as IP address, browser type, pages visited, and time spent on the site. You can control or disable cookies through your browser settings. Please note, disabling cookies may affect website functionality.

Children’s Privacy

We work with children and adolescents with parental or guardian consent.
We collect only information necessary to provide services, involving parents/guardians appropriately.

We will not knowingly collect personal information from children without consent, and parents may access or request correction of their child’s information at any time.

Data Security and Storage

We safeguard personal information through:

• Encryption of electronic records (via Zanda)
• Secure telehealth sessions (via Zoom Pro)
• Password-protected systems and secure document storage
• Staff training on confidentiality
• Compliance with record retention obligations under Australian law

Personal information is retained for the legally required period (generally 7 years for adults, or until a child turns 25 years old) before secure disposal.

Your Rights

You have the right to:

• Access your personal information or your child’s
• Correct inaccurate, outdated, or incomplete information
• Withdraw consent for certain uses
• Make a complaint if you believe your privacy has been breached

To make a request or complaint, please contact us (details below).
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Contact Us

For any questions, concerns, or requests regarding your personal information, please contact:

REACH ADHD Coaching
Email: admin@reachadhdcoaching.com

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